University Technical Support

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University Technical Support

If you need immediate If you need immediate technical support operating built-in av equipment such as mounted projectors, mounted LED monitors, or WePresent throughout the campus, please call the Collaborative Technologies Support (CTS) hot line at (604) 630-4559.

CTS technical staff are roving technicians, they do not have a central office.  The CTS hot line goes directly to the roving CTS staff’s cell phones.  CTS staff will endeavour to help you immediately by troubleshooting the issue with you on the phone or coming directly to your location.

Here is how you can call the CTS hot line:

 *     Use your cell phone to call CTS helpline (604) 630-4559
 *     If using University phone system, dial the last four digits – 4559
 *     Use one of the security phones located across the university and dial 4559

If you would like to book a BlueJeans meeting, or schedule a training session on WePresent or an AV system in a specific room, email CTS@ecuad.ca to set-up an appointment.

Please do not email CTS if you need immediate assistance. Call the CTS helpline. operating built-in av equipment such as mounted projectors, mounted LED monitors, or WePresent throughout the campus, please call the Collaborative Technologies Support (CTS) hot line at (604) 630-4559.

CTS technical staff are roving technicians, they do not have a central office.  The CTS hot line goes directly to the roving CTS staff’s cell phones.  CTS staff will endeavour to help you immediately by troubleshooting the issue with you on the phone or coming directly to your location.

Here is how you can call the CTS hot line:

 *     Use your cell phone to call CTS helpline (604) 630-4559
 *     If using University phone system, dial the last four digits – 4559
 *     Use one of the security phones located across the university and dial 4559

If you would like to book a BlueJeans meeting, or schedule a training session on WePresent or an AV system in a specific room, email CTS@ecuad.ca to set-up an appointment.

Please do not email CTS if you need immediate assistance. Call the CTS helpline.

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